Frequently Asked Questions

This page will assist you in purchasing & using your downloadable products as well as provide shipping information. If you need any further assistance, please email us at

What are PDF downloads?
PDF downloads are files that are purchased online & printed on your home computer by you. These files (books, projects or patterns) are NOT shipped to you by mail so no shipping charges apply – that’s a savings of up to $25 especially for our international customers! PDF’s are instantly accessible once payment has been processed on your order.

What are Jpeg/jpg/png downloads?
Jpeg/jpg/png downloads are images that are purchased online & printed on your home computer by you. These images are NOT shipped to you by mail so no shipping charges apply. These images are high resolution 300 dpi. Additional details on each image can be found on the image description page of that particular image including original size & tips on enlarging.

Do I need special software to access my PDF downloads?
The only software you need to access PDF is the very common Adobe Acrobat Reader which is a free program. Click here to download Adobe Reader for free. Other media sources can be used to view PDFs such as iPads & iPhones (you can open in iBooks) or other tablet PDF readers available by app store for Androids. PDFs can also be emailed to your Kindle for viewing but file sizes of larger PDFs (many eBooks) may make emailing prohibitive. We cannot guarantee our all of our PDFs will be of a size that will allow them to be emailed.

Do I need special software to access my Jpeg downloads?
Most computer OS systems have some sort of basic image viewing program. If you wish to edit the image you may need to have image editing software such as Photoshop. There are also free online image editors available such as

How will I know which version of a product I am purchasing?
If a product is offered in both a printable PDF format & a hard copy shippable format – this will be listing in the description and shown as an option before adding item to your cart. Currently, only select books are offered in a an optional Print or Digital format.

How do I get free products & images?
If a product is offered at no charge (such as free images, free ePatterns, free PDF tutorials, etc), they still must be added to your web cart & an account made – we require your email, name & address. However, no credit card or other payment information is required.

What methods of payment do you accept?
Currently we only accept PayPal payments. However, you do not need a PayPal account to checkout with us. You can elect to checkout using PayPal as a guest, this will allow you to use your Visa, MasterCard or Discover Card without having to create an account with PayPal.

If I purchase a download, how do I get it to my computer to print?
Once you add a downloadable product to your cart, you will begin the checkout process.

Once your purchase is complete, your download will be instantly accessible. You will see the download name as a clickable link on the order completed page. You will also receive an email that will also contain a link to your downloadable product in it as well. We recommend downloading your product & saving it to your computer for easy access in the future.

How do I save the file to my computer?
Every computer is different. Some computers will ask where you want to save the file when you click your download link. Many computer automatically download all files to a specific folder designated by the computer owner or as a default when the computer was originally set up. Many times this folder is called “Downloads”. Please refer to your own computer settings to locate your files.

How do I print my file once I open it on my computer?

Again, this depends on your personal computer and which browser you are using. Most browsers will open your file as a new tab (Chrome, Internet Explorer and Firefox for example). From this window, you can save or print using the icons at the top of the page or that appear when you hover your mouse over the window.
Be sure to print your patterns at 100% (not “shrink-go-fit” or “fit to media”. You can check if your pattern pieces have printed the correct size by measuring the “blue one inch square” in your pattern. This square should measure one inch. If it does not, your printer settings may need to be modified. When you click print, check the options that pop-up to make sure you are printing page at 100%.

If you would like additional information on which issue your order will start with, please contact us at

If you have any further questions on downloading files, purchasing books or patterns, please contact us at

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